Most answers are below. Still stuck? Call 050-3134-4343 or email hello@ofnoah.jp, weekdays 9:00–18:00.
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69 questions
Getting startedWhat we treat, how ordering works, and who Noah is for.
Answer a short questionnaire online, create a free account and book a video consult. A doctor licensed in Japan checks how you are and decides whether to prescribe. If they do, we deliver to the address you registered. Medicine always needs a consult first, so you can’t buy it without one.
ED (erectile dysfunction), premature ejaculation, hair loss (AGA) and medical weight loss (GLP-1). Vigour, a daily supplement, and our shampoo, conditioner and hair serums are coming soon. Not sure where you fit? Ask us in the chat. Care is private (jiyū shinryō), not covered by public health insurance, and some treatments use medicine not approved in Japan, or approved medicine used off-label: see our disclosure page.
No. Noah is a service for men, so we don’t offer treatment for women, including birth control pills or emergency contraception.
No. Noah is online only: the consult, the prescription and the delivery all happen while you stay at home. The address on our site is our company office, not a clinic, so we can’t see visitors there.
Daily habits matter, but how much they change things depends on the cause and on you. You can talk through options without medicine at your consult, and if the doctor decides you don’t need medicine, they won’t prescribe it.
Our care team answers the website chat on weekdays, 9:00–18:00 (closed weekends, public holidays and New Year), in the order messages arrive. Your consult with a doctor is separate, in the app.
Yes. Log in with the email you registered and carry on from where you stopped. If you stopped before creating an account, or your answers don’t appear, contact our care team.
Your consultBooking, what happens at your consult, and what it costs (nothing).
Yes. ED and premature ejaculation, or hair loss and ED: tell the doctor about each one, and they’ll decide what’s possible. It’s still one consult, and it’s free.
Answer the questionnaire, create a free account and choose a medicine and amount (or let the doctor decide). Then pick a time for your video consult from the calendar, and upload your photo ID. Your first consult is by video and takes about 5 minutes. Follow-ups are by video or chat.
You can choose what you’d prefer, and how much, when you book. Not sure? Choose “Let the doctor decide”. Either way, the doctor makes the final call at your consult, and may suggest something else or decide not to prescribe, depending on your health, history and other medicines.
Consults are free, so there’s nothing to pay and nothing to refund. If you missed it or your connection dropped, contact our care team with your name and the booked date and time, and we’ll help you rebook.
Change the date and time in My Page, under Plan. To cancel, contact our care team with your name and the booked date and time.
Yes, it can. The doctor looks at your answers, health, history and other medicines, and won’t prescribe if it isn’t suitable. You pay nothing: consults are free, and medicine is charged only once a doctor prescribes it.
No. Within 6 months of your first consult, you can reorder in My Page without one. After that you’ll need a re-consult, which is free. We’ll email you before it’s due.
Consults are online only, by video or chat, never by phone. Orders are placed on the site or in the app. You can call us with questions, and if paying online is difficult, tell us and we’ll help.
Account and loginLogging in without a password, emails and site errors.
Try reloading the page, or use another browser or a private window. Still stuck? Contact our care team with the error message (a screenshot is fine), when it happened, and your device and browser.
Check the card number, expiry date, security code and your limit. Your card company may also be blocking it, so try another card. If it still fails, send our care team the error message.
You may already have an account with that email address. Try logging in instead.
Tap Log in at the top of the site, or go to app.ofnoah.jp/en/login. There’s no password: enter your registered email and we’ll send you a login link. No email? Check your spam folder, then contact our care team.
Booking and paying need a free account, so everything is in My Page for that account. Log in with the email you used.
Check your spam folder and any folder your email sorts into automatically, like Promotions. Check your registered address is right and no filter is blocking us. Still nothing? Contact our care team with your name and when you booked or paid.
Fees and paymentWhat you pay, when and how. Care is private, not covered by public health insurance.
Consults are free (¥0), first and follow-up. You pay for medicine only once a doctor prescribes it, by credit card. No prescription, no charge.
It depends on the medicine, the amount, the plan and what the doctor prescribes. Each treatment page shows prices, and your total appears on the order screen before you pay. Consults and delivery are free. Care is private (jiyū shinryō), not covered by public health insurance.
It’s the price per tablet (or per day) on a longer plan, usually 12 months. Shorter plans cost a little more per dose. You choose the plan yourself, before or after your consult.
By credit card, online. We don’t take cash on delivery, and there’s nothing to pay at a clinic or at our office.
No. Noah is private care (jiyū shinryō), not covered by public health insurance, so you pay the full cost yourself. You don’t need an insurance card.
Yes, every price includes tax. Your final total is on the order confirmation screen, before you pay.
Log in to My Page, tap your name at the top right and open Account settings. Under Billing information, tap Edit and add your new card. We’ll use it from your next payment.
On the order confirmation screen, tap “Add a code”. If it isn’t accepted, check its expiry date and conditions, then contact our care team.
Yes. We email it once your prescription is confirmed, and it’s in My Page too.
Because this is private care, it depends on the treatment and its purpose. Check with your tax office or a tax accountant.
DeliveryWhere we deliver, how fast, and how it’s packed.
No. We deliver in a plain box: no logo, no product names, nothing that shows what your treatment is.
Free anywhere in Japan, remote islands included. After the doctor prescribes, it arrives the next day in Kanto, Kansai, Chubu, Chugoku and Shikoku; the day after next in Tohoku, Kyushu and Okinawa; and in 3–5 days in Hokkaido. Weather and traffic can cause delays, and remote islands may take longer. Redelivery may cost extra.
No, only to addresses in Japan.
English supportUsing Noah in English, and if you live in or are visiting Japan.
Yes. We can help you in English by chat or email, and you can use the site and the app in English.
Consults are in Japanese. If you’d like English support, contact us in English by chat or email before you book, and we’ll tell you how we can help.
Yes, whatever your nationality, if you have photo ID (such as a passport or Residence Card) and a delivery address in Japan. We don’t ship overseas. Care is private, not covered by public health insurance.
Plans, cancelling and refundsRenewal, pausing, changes, cancelling and the 30-day guarantee.
Yes. Plans renew automatically by default. Switch renewal to manual in My Page, under Plan: before each renewal we’ll send an order confirmation, and nothing is ordered or charged unless you approve it.
In My Page, open Plan, then Edit, then Reorder now (or Restart, if your plan is paused). You can change the amount there too. Within 6 months of your first consult, you don’t need a new consult.
Yes. In My Page, open your plan under Plan, tap Edit and choose Pause. Depending on when you restart, you may need a new consult. It’s free.
Changing your medicine or dose needs a new consult with a doctor, which is free. In My Page, go to Find medication, choose what you’d like and book. To change only the amount, edit your plan under Plan. If it doesn’t seem to work or doesn’t suit you, don’t take more on your own: talk to the doctor.
Any time, in My Page under Plan. Cancel before your next renewal and nothing more is ordered or charged.
All in My Page: your plan, your next payment date and your next delivery date. You can change the amount or how often it comes, pause, and switch renewal between automatic and manual there too. Can’t find something? Ask our care team.
If you bought a product directly from Noah and haven’t used it, ask within 30 days of purchase, with proof of purchase. A short consult with our medical team comes first. If a refund is right, return the unused product within 10 days of that consult, and we refund you within 14 days of receiving it. Once per customer; shipping isn’t refunded; it isn’t a guarantee of results. The full terms are on our guarantee page.
Once a refund is processed, allow 5–10 business days for it to show on your card statement. Depending on your card company, it may appear on the next month’s statement. Still not there? Contact our care team.
Contact our care team. We’ll confirm it’s you, then close it. If you have an active plan, we’ll check it’s cancelled too.
Company and IDWho runs Noah, and the photo ID we need.
Noah & Zoey K.K., part of the Ordinary Folk group. Our office is Room 407, 4F Tensho Shimbashi Building, 3-9-10 Shimbashi, Minato-ku, Tokyo 105-0004: an office, not a clinic. Call 050-3134-4343 or email hello@ofnoah.jp, weekdays 9:00–18:00.
The law requires us to confirm who you are before a doctor can prescribe online. After booking, upload one of these: a driver’s licence, My Number Card (front only), passport (photo page), Basic Resident Register Card (with photo), Residence Card or Special Permanent Resident Certificate. We can’t accept a health insurance card, student ID, employee ID or My Number notification card.
Results and side effectsWhat to expect, side effects, and medicine approved or not in Japan.
It depends on the medicine and on you, so we can’t promise a time or guarantee results. Results vary. Ask the doctor for a guide at your consult.
They’re possible, and they vary with your body, your health and any other medicine you take. Each medicine page lists the main ones. If something changes, talk to a doctor rather than deciding yourself. Because this is private care, Japan’s Relief System for Sufferers from Adverse Drug Reactions may not cover a serious side effect.
Some are approved in Japan for the way we use them. Others aren’t approved in Japan (our premature ejaculation medicine, one ED medicine and combination tablets), and some weight-loss medicines are approved in Japan for diabetes, so using them for weight loss is off-label. A doctor decides what suits you. Each one, and what it means for you, is on our disclosure page.
It depends on your medical history, the medicines you take and your body. The doctor decides from your answers, and may adjust the medicine or not prescribe. Tell us accurately about any conditions, medicines and allergies.
The daily AGA tablet we offer is approved in Japan. Reported side effects include headache, rash or hives, dizziness, lower sex drive and erectile dysfunction. That isn’t a complete list, and it varies from person to person. If you notice anything that worries you, stop taking it and talk to a doctor.
Don’t take any more, and talk to a doctor or a medical facility as soon as you can. If you feel unwell or your symptoms are strong, see a clinic near you straight away. Our care team can’t give medical advice.
No. Medical weight loss is a treatment you continue over time under a doctor’s care, alongside changes to how you eat and move. Results vary, so don’t change the dose yourself. Some of these medicines are approved in Japan for diabetes, and prescribing them for weight loss is off-label use.
If a symptom worries you, stop taking the medicine and talk to a doctor. For anything urgent, like strong chest pain, trouble breathing or swelling of the face or throat, go to hospital or call 119.
It depends on the medicine. Ask the doctor at your consult about alcohol, when to eat and any food to avoid, and don’t change your dose or timing on your own.
Weekly injections, a daily injection and a daily tablet. One of the weekly injections is approved in Japan for obesity disease. The others are approved in Japan for type 2 diabetes, so prescribing them for weight loss is off-label use. The doctor decides which one, if any, suits you.
Your medicineWhat comes in a delivery, how to use it and how to store it.
It depends on the medicine and your plan. Daily tablets come 28 to a month; as-needed tablets usually 4 or 8 a month. Weight-loss injections vary by type and dose. Your plan and the order screen show exactly what’s included.
Daily tablets and as-needed tablets, in generic and brand versions, with four different active ingredients. One of them isn’t approved in Japan: see our disclosure page. The doctor decides which suits you at your consult.
It depends on the medicine and on you. Follow the dose and instructions your doctor gives you, and don’t change how often or when you take it. Unsure? Don’t take it: ask the doctor first.
Most medicine keeps at room temperature, away from direct sunlight, heat and damp, but some needs the fridge. Follow the label, and keep it out of children’s reach. Don’t pass on or reuse leftover or expired medicine: dispose of it following your local council’s rules.
By concernED, premature ejaculation, hair loss and weight loss.
Yes, ED is one of the areas we treat. Start with the questionnaire, then tell the doctor about your symptoms at your consult. They’ll check your history and other medicines, then decide whether, and what, to prescribe.
Yes. Answer the questionnaire and book a consult, and a doctor will look at your situation. They’ll explain the options, such as a tablet together with a topical treatment.
A doctor decides at your consult. As a guide: 18 or over, with a BMI of 27.5 or more, or 23 or more with a weight-related health risk such as high blood pressure, type 2 diabetes or dyslipidaemia. It isn’t for you during pregnancy or breastfeeding, or with type 1 diabetes, a history of pancreatitis, or a personal or family history of medullary thyroid cancer or MEN2. Even with a high BMI, it may not be suitable. Some of these medicines are used off-label for weight loss.
Tell the doctor the medicine’s name, the dose and how long you’ve taken it. From that, and how you are now, they’ll decide whether you can carry on. If it didn’t help much, say so too.
Yes, you can talk to a doctor about it. You don’t need to have lost erections entirely. The doctor decides at your consult, based on your symptoms, what you’d like, your history and other medicines.
It isn’t judged by time alone. The doctor asks about your situation, then decides. It helps to say when it bothers you and how long it’s been going on. Start with an online consult.
Yes, you can talk to us about it. The options depend on how far it has gone, and the doctor decides at your consult what suits you.
Results vary. Care is private (jiyū shinryō), not covered by public health insurance. Some treatments use medicine not approved in Japan, or approved medicine used off-label: see what that means before you start.
Still have questions?
Our care team is happy to help.
Call or email, weekdays 9:00–18:00. The chat on our site is open the same hours.
